Carolyn Manis Sorensen
Advisor Skavi Dev / Secure Technology Alliance
Carolyn is an independent consultant in the Digital Identity and Identity & Access Management industry. Her background in Customer Protection has focused on promoting better technology solutions for protecting customers and service providers in digital channels. At an industry level, she has participated in FIDO Alliance, eFraud Global Forum, and currently leads the Secure Technology Alliance IAF Working Group for adoption of mDL in Banking & Financial Services
2025 AGENDA Sessions
Panel: How to Build Secure and Effective Onboarding Experiences in Banking
Effective onboarding is vital for banks to foster strong customer relationships and enhance satisfaction from the first interaction. Ensuring a secure and smooth onboarding process is paramount for driving customer loyalty and cross-selling opportunities. In this session, we will discuss strategies for implementing robust, secure, and user-friendly onboarding processes. Topics will include leveraging new tools like biometrics for identity verification, automating KYC updates for compliance, and educating customers on security and fraud prevention. Join this panel to learn actionable strategies for enhancing your bank’s onboarding process, ensuring security and compliance, and balancing regulatory requirements with an efficient customer experience.
Thursday 13 March 10:15 - 10:55 Bellini 2001A - 2101B
Building Financial Services to Endure
Effective onboarding is vital for banks to foster strong customer relationships and enhance satisfaction from the first interaction. Ensuring a secure and smooth onboarding process is paramount for driving customer loyalty and cross-selling opportunities. In this session, we will discuss strategies for implementing robust, secure, and user-friendly onboarding processes. Topics will include leveraging new tools like biometrics for identity verification, automating KYC updates for compliance, and educating customers on security and fraud prevention. Join this panel to learn actionable strategies for enhancing your bank’s onboarding process, ensuring security and compliance, and balancing regulatory requirements with an efficient customer experience.
Bellini 2001A - 2101B US/Pacific
