Jody Bhagat
President of Americas Personetics
Jody brings deep operating experience in financial services - leading digital businesses, managing direct channels, and leading digital transformation programs. As President of Americas at Personetics, he is responsible for creating market leadership and driving customer impact. He was previously a Partner at McKinsey & Company, where he helped financial institutions define and execute digital transformation programs to drive customer growth and operating efficiency. Jody also served in senior digital operating roles at U.S. Bank, Wells Fargo, and Providian. In these positions, he led digital sales and service functions and direct to consumer businesses to deliver organic growth and enhanced customer experience. Jody has an MBA from Northwestern University and a BS in Computer Engineering from The University of Michigan.
2025 AGENDA Sessions
Panel: Revolutionizing Rewards and Loyalty Programs Through Data and Customer-Centric Innovation
AI, APIs, advanced data analytics, and customer-centric innovation are helping banks and fintechs transform rewards and loyalty programs. In this session, we will examine how these technologies revolutionize customer engagement for financial institutions. Join this panel to learn next-generation techniques for creating tailored, data-driven rewards and loyalty programs that cater to unique customer preferences, and explore how these initiatives can enhance customer experiences, satisfaction, and retention.
Monday 10 March 15:15 - 15:55 Titian 2201A - 2301B
Value as a Service
AI, APIs, advanced data analytics, and customer-centric innovation are helping banks and fintechs transform rewards and loyalty programs. In this session, we will examine how these technologies revolutionize customer engagement for financial institutions. Join this panel to learn next-generation techniques for creating tailored, data-driven rewards and loyalty programs that cater to unique customer preferences, and explore how these initiatives can enhance customer experiences, satisfaction, and retention.
Titian 2201A - 2301B US/Pacific
