Tony Hayes
Managing Partner Banking & Payments Group
Tony Hayes is the Founding Partner of Banking & Payments Group, a management consulting firm dedicated to serving the banking and payments industry. The firm provides best-in-class actionable advice to senior executives, bringing unmatched expertise and dedication to its clients. Before forming Banking & Payments Group, Tony was a Senior Partner and Global Lead for Payments at Oliver Wyman. Tony and the practice served a wide range of clients across the full payments ecosystem and in every major region. Additionally, he was the co-head of the Retail & Business Banking practice in the Americas. Prior to joining Oliver Wyman in 2007, Tony was a Managing Director with Dove Consulting where he led the firm's Financial Services practice. Tony is a recognized expert on consumer and small business payments, with work in credit, debit and prepaid cards mobile wallets, faster payments and cash, and with clients spanning issuers, ATM deployers, networks, merchant acquirers, mobile network operators, central banks and private equity investors.
2025 AGENDA Sessions
Interview: The Future of Consumer Banking: Navigating Digital Transformation and Evolving Expectatio
As consumer expectations evolve, the banking industry is facing unprecedented changes. Digital innovation is not only transforming customer experiences but also reshaping how banks operate, creating opportunities and challenges for both established players and newer entrants in the space. Traditional banks are now competing to deliver faster, more personalized services while navigating the complexities of integrating new technologies. In this session, we will explore how consumer banking is adapting to meet rising expectations, and how digital tools are improving both consumer interactions and banker efficiency. Key topics will include the ability of traditional banks to outpace fintech challengers in the digital realm, and the role of technology in driving customer-centric strategies and operational efficiency within banks. Join us to gain insights into the future of consumer banking, as we discuss how institutions can leverage digital transformation to enhance customer experiences, stay competitive in a rapidly shifting market, and drive long-term success.
Wednesday 12 March 10:00 - 10:20 Bellini 2001A - 2101B
Building Financial Services to Endure
As consumer expectations evolve, the banking industry is facing unprecedented changes. Digital innovation is not only transforming customer experiences but also reshaping how banks operate, creating opportunities and challenges for both established players and newer entrants in the space. Traditional banks are now competing to deliver faster, more personalized services while navigating the complexities of integrating new technologies. In this session, we will explore how consumer banking is adapting to meet rising expectations, and how digital tools are improving both consumer interactions and banker efficiency. Key topics will include the ability of traditional banks to outpace fintech challengers in the digital realm, and the role of technology in driving customer-centric strategies and operational efficiency within banks. Join us to gain insights into the future of consumer banking, as we discuss how institutions can leverage digital transformation to enhance customer experiences, stay competitive in a rapidly shifting market, and drive long-term success.
Bellini 2001A - 2101B US/Pacific
